Privacy Policy

Turkey Rent Car ("we", "us", "our") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our car rental comparison services. This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding your data.

We operate as an independent comparison platform for car rentals in Turkey. We are not a car rental company ourselves — we connect you with verified local rental partners.

This policy applies to all users of turkey-rentcar.ru and related services. By using our services, you agree to the practices described in this policy.

1. What information we collect

Information you provide to us

• Contact details: Name, email address, phone number when you contact us or create an account.
• Booking information: Pickup/return locations, dates, car preferences, driver details (when you proceed to a partner's site).
• Communication records: Messages sent via our contact forms, Telegram, WhatsApp, or email.
• Reviews and feedback: Content you submit when leaving a review or rating.

Information collected automatically

• Device and usage data: IP address, browser type, operating system, pages visited, time spent on site, clickstream data.
• Location data: Approximate location derived from your IP address (used to show relevant pickup locations and prices).
• Cookies and similar technologies: See Section 7 for details.

Information from third parties

• Rental partners: When you complete a booking through a partner, they may share confirmation details with us for service improvement (only with your consent).
• Analytics providers: Aggregated, anonymized data from Google Analytics, Yandex Metrica.

2. How we use your information

We use your personal data for the following purposes:

• To provide our services: Display car rental options, process your search queries, connect you with rental partners.
• To communicate with you: Respond to your inquiries, send booking confirmations, provide customer support.
• To improve our platform: Analyze usage patterns, fix bugs, test new features, optimize user experience.
• To ensure security: Detect and prevent fraud, abuse, or technical issues.
• To comply with legal obligations: Meet regulatory requirements, respond to lawful requests from authorities.
• With your consent: Send marketing communications, personalize content, share data with partners for booking completion.

We do not sell your personal data to third parties. We only share data as described in Section 4.

3. Legal basis for processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contractual necessity: Processing needed to provide our comparison services and connect you with rental partners.
• Legitimate interests: Improving our platform, preventing fraud, analyzing usage trends (balanced against your rights).
• Consent: For marketing communications, non-essential cookies, and sharing data with partners for booking completion.
• Legal obligation: Complying with Turkish and international laws, tax regulations, and law enforcement requests.

You may withdraw consent at any time by contacting us or adjusting your cookie preferences. Withdrawal does not affect the lawfulness of prior processing.

4. Who we share your data with

Service providers

We work with trusted third-party providers who help us operate our platform:

• Hosting & infrastructure: Amazon Web Services (AWS), Cloudflare.
• Analytics: Google Analytics, Yandex Metrica (data is anonymized/aggregated).
• Communication: Telegram, WhatsApp Business API for customer support.
• Email delivery: Transactional email services for confirmations and notifications.

All providers are contractually required to protect your data and use it only for specified purposes.

Rental partners

When you choose to proceed with a booking, we redirect you to a verified rental partner's website. At that point:

• The partner's own privacy policy applies to any data you provide to them.
• We may receive aggregated, anonymized feedback about the booking experience (with your consent).
• We do not receive your payment details or sensitive personal data from partners.

Legal requirements

We may disclose your data if required by law, court order, or government request, or to protect our rights, property, or safety.

Business transfers

In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the transaction. We will notify you of any such change and your options.

5. How long we keep your data

We retain your personal data only as long as necessary for the purposes described in this policy:

• Account data: Until you delete your account or request deletion, plus 12 months for security/audit purposes.
• Communication records: Up to 24 months after the last interaction, unless longer retention is required by law.
• Analytics data: Aggregated data may be retained indefinitely; personal identifiers are removed after 14 months.
• Cookie data: As specified in your cookie preferences (typically 13 months for analytics cookies).

When data is no longer needed, we securely delete or anonymize it in accordance with applicable laws.

6. Your rights and choices

Depending on your location, you may have the following rights regarding your personal data:

For all users

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data ("right to be forgotten"), subject to legal exceptions.
• Objection: Object to processing based on legitimate interests.
• Portability: Request transfer of your data to another service provider (in machine-readable format).

For EEA/UK users (GDPR)

• Restriction: Request temporary restriction of processing while accuracy is verified.
• Withdraw consent: Withdraw consent at any time for processing based on consent.
• Complaint: Lodge a complaint with your local data protection authority.

How to exercise your rights

To exercise any of these rights, please contact us at info@turkey-rentcar.ru. We will respond within 30 days. We may need to verify your identity before fulfilling your request.

7. Cookies and tracking technologies

What are cookies?

Cookies are small text files stored on your device that help websites remember information about your visit. We use cookies to improve your experience, analyze traffic, and personalize content.

Types of cookies we use

• Essential cookies: Required for the website to function (e.g., session management, security). Cannot be disabled.
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics, Yandex Metrica). Used with your consent.
• Preference cookies: Remember your language, currency, or filter choices. Used with your consent.
• Marketing cookies: Used to deliver relevant ads on other sites. We do not currently use third-party advertising cookies.

Managing cookies

You can control cookie preferences via our cookie banner or your browser settings. Note that disabling essential cookies may limit website functionality.

• Cookie banner: Click "Reject" to disable non-essential cookies, or "Accept" to enable all.
• Browser settings: Most browsers allow you to block or delete cookies via Settings/Preferences.
• Opt-out tools: For analytics, you can use Google's Opt-out Browser Add-on or Yandex's privacy settings.

8. Data security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption: All data transmitted between your browser and our servers is encrypted via HTTPS/TLS.
• Access controls: Strict internal policies limit employee access to personal data on a need-to-know basis.
• Regular audits: Security assessments and penetration testing to identify and address vulnerabilities.
• Partner requirements: All third-party providers must meet our security standards and sign data processing agreements.

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. If you believe your data has been compromised, contact us immediately.

9. International data transfers

Turkey Rent Car is based in Turkey. Your personal data may be transferred to and processed in countries outside your residence, including Turkey, the European Union, and the United States.

For transfers from the EEA/UK to countries without an adequacy decision, we rely on:

• Standard Contractual Clauses (SCCs) approved by the European Commission.
• Explicit consent for specific transfers (e.g., when you choose a rental partner located outside the EEA).

You may request a copy of our data transfer safeguards by contacting us.

10. Children's privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you believe we have collected data from a child under 16, please contact us immediately and we will take steps to delete such information.

For car rentals in Turkey, the minimum age to rent a vehicle is typically 21–25 years (depending on the partner and vehicle class). We verify driver age through our rental partners during the booking process.

11. Changes to this policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we do:

• We will update the "Last updated" date at the top of this page.
• For material changes, we will provide notice via email (if you have an account) or a prominent notice on our website.
• Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

We encourage you to review this policy regularly to stay informed about how we protect your data.

12. Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

🇪🇺 EEA/UK users: You also have the right to lodge a complaint with your local data protection authority. Contact details for EU authorities can be found here.